Supervisory Management Program

Supervisory Management Programm

Get a quick, intensive drill in the skills every manager needs.

Overview

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, decision making, problem solving, delegation and meeting management, organising teams, hiring new employees, training new employees, employee performance management, setting goals, observing and giving feedback, addressing performance issues, firing employees, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organisation’s productivity. Delegates on will be equiped to inspire employees, promote good work ethic and increased productivity.

  • To set out clear guidelines for effective Supervisory Management
  • To enable participants to effectively supervise their staff by understanding key principles of leadership and motivation
  • To understand the principles of ‘effective communication’ and how to use communication skills to make sure things get done properly, and on time
  • To enable delegates to understand the value of delegation and prioritising so they can be more effective and efficient in their work
  • To examine the principles of time management, effective planning and self-organisation
  • To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates
  • A comprehensive knowledge of the skills and techniques required to be an effective supervisor
  • A greater awareness of yourself and the ways to get maximum performance from your staff and team

Defining Supervisory Management

  • The Roles & Responsibilities Of A Supervisor
  • Difficulties Experienced By A Supervisor
  • Competencies Needed In An Individual To Be An Effective Supervisor

Leadership

  • Definition Of Leadership & The Qualities Required To Lead People
  • Different Leadership Roles
  • Your Preferred Personal Leadership Style – An Assessment
  • Leadership Styles – Which Is Appropriate?

Planning & Goal Setting

  • Steps To Effective Planning
  • Guidelines For Setting SMART(ER) Goals

Time Management

  • Identifying Time Wasters
  • Being An Effective Time Manager
  • Choosing The Right Time To Do The Right Work
  • Using The ‘Prime Time’ Principle

Effective Delegation

  • The Advantages & Disadvantages Of Delegation
  • Reasons Why Supervisors Do Not Delegate
  • When To Delegate
  • To Whom To Delegate
  • How To Delegate
  • Using Delegation To Develop Your Team

Communication

  • Why Do We Communicate?
  • Barriers to Communication
  • Communicating Effectively
  • Body Language – Experience the Impact of Non-Verbal Communication
  • Being an Effective Listener

Using Effective Questions – How To Ask Questions That Get The Answers You Really Need

Corporate Communication

Behavioural Styles

  • Understanding Different Behavioural Style
  • Taking the Right Attitude
  • The Benefits of Being an Assertive Person
  • Key Steps to Being Assertive

Reviewing Performance

  • Constructive Feedback
  • Feedback Principles
  • Performance Appraisals

Taking It Forward

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