Confronting the Tough Stuff-Management Skills for Supervisors

Confronting the Tough Stuff-Management Skills for Supervisors

Give your staff the tools they need when facing upheaval, uncomfortable and challenging situations


Now you can learn the skills to tackle and solve real-life situations with increased confidence of a pro. You’ll role-play issues such as team dysfunction, mediation, coping and working through “survivor” shock from layoffs, as well as the difficulty when merging with another team or another corporation.

This workshop helps you become more resilient and effective during tough times. It gives you the critical tools to work with the most uncomfortable situations. You will increase your chances of turning bad scenarios into more positive outcomes and lead your team with increased effectiveness.

  • Master practical, proven techniques for dealing with uncomfortable, challenging situations
  • Become skilled at trying to avoid potentially litigious situations
  • Write a difficult-to-create performance evaluation
  • Enhance your team-coaching skills
  • Overcome communication barriers to productivity
  • Understand how to supervise while coping with survivor shock
  • How to coach uncooperative employees
  • Constructive and destructive conflict and how to capture conflict’s benefits
  • Techniques for using conflict to increase cohesion
  • The four stages of mediation
  • Learn to delegate effectively to reluctant staffers
  • Motivate “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance
  • How to write helpful, legally-sound performance appraisals

Learning Objectives

  • Master Practical, Proven Techniques for Dealing with Uncomfortable, Challenging Situations
  • Become Skilled at Trying to Avoid Potentially Litigious Situations
  • Write a Difficult-to-Create Performance Evaluation
  • Enhance Your Team-Coaching Skills
  • Overcome Communication Barriers to Productivity
  • Understand How to Supervise While Coping with Survivor Shock
  • Managers and supervisors with three to five years of experience, process and production supervisors and graduates of Management Skills for New Managers, Management Skills for New Supervisors and Making the Transition from Staff Member to Supervisor.

Request for a quotation or speak to one of our training specialist:

    I would like to discuss this service: