LESSON 1
The Role of a Manager
- Understanding the MBTI assessment as a tool to understand personality types and their impact at work
- The eight roles of a manager
- Applying the best communication techniques to different scenarios
- Creating a motivational workplace
LESSON 2
Performance Management
- Hiring and selecting people
- Coaching to boost performance
- Delegating for growth and development
LESSON 3
Project Management
- Tools for planning a project
- Balancing six factors: time, cost, scope, risk, resources, and quality
- Understanding the human side of project management